Concierge serviceGuided support for fast dive-inСustom onboarding and ongoing support for product teams
Concierge service
Guided support for fast dive-in
Сustom onboarding and ongoing support for product teams
How we help you to start in 3...2...1..From setting up your account and adding templates to integrating with other tools and custom views setup, get the most out of Fibery.
How we help you to start in 3...2...1..
From setting up your account and adding templates to integrating with other tools and custom views setup, get the most out of Fibery.
🚀
Full account setup
Processes setup, data import, custom views and more.
Team training
Team demo with Q&A and onboarding.
Ongoing check-ins
Have as many Intercom chats with us, as you like.
I would like to highlight the Fibery customer support and especially the help of Polina. I've already lost count of how many times she helped us solve problems or offered an alternative solution.
Nikita Fedoseev
Operations Director
You're never aloneMeet 🦸🏼♀️ Super Polina, our Customer Support gal, who will coach your team and get you up to speed fast with step-by-step and hands-on training.
Say hi now using Intercom 
, if you want to.
You're never alone
Meet 🦸🏼♀️ Super Polina, our Customer Support gal, who will coach your team and get you up to speed fast with step-by-step and hands-on training.
Say hi now using Intercom , if you want to.
Maks Kurpa,Co-founder, EduDo
Looks like will take time to configure. Could you set it up for us?
Polina,a.k.a Super Polina
Sure, you’ll need some endurance — but it’ll be worth every drop of sweat and tears.
Maks Kurpa,Co-founder, EduDo
We have a lot of data to import — do you have any limits?
Polina,a.k.a Super Polina
Nope, we'll migrate your data together during one of our calls.
Maks Kurpa,Co-founder, EduDo
What about team onboarding?
Polina,a.k.a Super Polina
During personalized onboarding, we’ll train your team on how to get Fibery up and running.
From kickoff to rollout in 4 callsWe’ll discuss your pains and come to a solution in four short video calls (stop word on any stage - Fibery sucks). And that’s how:
From kickoff to rollout in 4 calls
We’ll discuss your pains and come to a solution in four short video calls (stop word on any stage - Fibery sucks). And that’s how:
Kickoff call
Share the struggles and see whether Fibery can be a fit for your product team.
2nd call
Understand the basics. Set up a couple of your specific processes with your hands.
3rd call
Prepare the workspace for real work. Import some real data, adapt Views and manage permissions.
4th call
Show 💎 to the teammates. Team demo + onboarding.
Book your first callHave we mentioned it’s all totally free?
Book your first call
Have we mentioned it’s all totally free?
Might be helpful to check out:
Might be helpful to check out:
#0084FF
Feedback management
Feedback management
Centralize feedback in one place, link it to features with the help of AI, and close the feedback loop once the feature goes live.
Feedback management
Feedback management
Centralize feedback in one place, link it to features with the help of AI, and close the feedback loop once the feature goes live.
#FFC300
Feature specs creation
Feature specs creation
Mix work and knowledge. Brainstorm ideas on a whiteboard, write beautiful specs inside features, and create solutions with customers' requests in mind.
Feature specs creation
Feature specs creation
Mix work and knowledge. Brainstorm ideas on a whiteboard, write beautiful specs inside features, and create solutions with customers' requests in mind.
#13CF14
Facts-based prioritization
Facts-based prioritization
Aggregate customers feedback from many sources, link feedback to features, make smart decisions about priorities, and invent new ideas together.
Facts-based prioritization
Facts-based prioritization
Aggregate customers feedback from many sources, link feedback to features, make smart decisions about priorities, and invent new ideas together.
#FF7E29
Roadmapping
Roadmapping
Turn chaotic data into an actionable roadmap. Ensure that your product development efforts are always in sync with customer needs.
Roadmapping
Roadmapping
Turn chaotic data into an actionable roadmap. Ensure that your product development efforts are always in sync with customer needs.
All this content is for you, not for SEO (doesn't work anyway)
All this content is for you, not for SEO (doesn't work anyway)
