Fiberyfor feedback management
Fibery
for feedback managementCentralize feedback in one place, link it to features with the help of AI,
and close the feedback loop once the feature goes live.
and close the feedback loop once the feature goes live.
TLDR: What can you do in Fibery?
1. Collect feedback
Sync feedback from multiple sources using native integrations
Transcribe calls
Gather info through native forms
Track new requests from all sources in a dedicated view
2. Process feedback
Find insights fast with AI
Connect insights to your custom product hierarchy
Use AI suggestions to avoid creating duplicate features
Augment feedback with custom parameters
3. Know your customers
Connect feedback to customer data synced from your Intercom or Hubspot CRM
Auto-generate a sentiment score using AI
See all requests from a customer in a single place
Close feedback loop
Aggregate customer feedback
Aggregate customer feedback
Feedback connectors and integrations
Feedback connectors and integrations
Bring feedback from email, Intercom, Zendesk, Hubspot, Slack, Discourse, Zapier, and anywhere on the Web (social media, review sites, Reddit, etc.) to a single place.
Interview and meeting transcription
Interview and meeting transcription
Transcribe files and then create notes on the main takeaways or summaries, with the help of AI.
Native forms
Native forms
Capture information from users and leads, gather answers in Fibery, and connect them to work.
Centralised feedback inbox
Centralised feedback inbox
Track new requests from all sources in a dedicated view. Streamline feedback processing: expand new pieces, review their content, and link interesting parts to features, bugs, etc.
Identify insights and connect them to work
Identify insights and connect them to work
Find insights fast with AI
Find insights fast with AI
Find meaningful insights with the help of AI. Augment them with important details such as company size, problem pain level, or target persona.
Custom product hierarchy
Custom product hierarchy
Connect feedback to any level of your custom product hierarchy, from use cases through product areas and insights to tasks.
Custom highlight parameters
Custom highlight parameters
Create custom parameters like Priority, Urgency, and more. Use them to calculate a custom feedback weight, e.g. place more value on fresh feedback from target customers.
Know your customers
Know your customers
Customer data sync from Intercom or Hubspot
Customer data sync from Intercom or Hubspot
Fibery auto-connects accounts in your CRM to users & companies providing feedback. In this way, you can augment user feedback with company segment, payment status, and more.
Auto-calculated Sentiment and Health scores
Auto-calculated Sentiment and Health scores
Auto-calculate the sentiment score of conversations and get notifications for low ones. Create a custom Health Score formula and use it to prevent churn.
All requests from a customer in one place
All requests from a customer in one place
Check what your biggest customers care about and track their requests on separate views.
Close the feedback loop
Close the feedback loop
Once a feature goes live, invite any users who requested it to the beta test or simply share the good news.
Try Fibery 👋🏼Start a 14-day trial or book a demo so we can show you around
(no sales pitches, just a personal walkthrough).
Try Fibery 👋🏼
Start a 14-day trial or book a demo so we can show you around
(no sales pitches, just a personal walkthrough).
(no sales pitches, just a personal walkthrough).
Connect product discovery & developmentCreate post-feedback workflows that smoothly guide a feature through its development lifecycle.
Connect product discovery & development
Create post-feedback workflows that smoothly guide a feature through its development lifecycle.
#0084FF
Feedback management
Feedback management
Centralize feedback in one place, link it to features with the help of AI, and close the feedback loop once the feature goes live.
Feedback management
Feedback management
Centralize feedback in one place, link it to features with the help of AI, and close the feedback loop once the feature goes live.
#13CF14
Facts-based prioritization
Facts-based prioritization
Aggregate customers feedback from many sources, link feedback to features, make smart decisions about priorities, and invent new ideas together.
Facts-based prioritization
Facts-based prioritization
Aggregate customers feedback from many sources, link feedback to features, make smart decisions about priorities, and invent new ideas together.
#FFC300
Feature specs creation
Feature specs creation
Mix work and knowledge. Brainstorm ideas on a whiteboard, write beautiful specs inside features, and create solutions with customers' requests in mind.
Feature specs creation
Feature specs creation
Mix work and knowledge. Brainstorm ideas on a whiteboard, write beautiful specs inside features, and create solutions with customers' requests in mind.
#FF7E29
Roadmapping
Roadmapping
Turn chaotic data into an actionable roadmap. Ensure that your product development efforts are always in sync with customer needs.
Roadmapping
Roadmapping
Turn chaotic data into an actionable roadmap. Ensure that your product development efforts are always in sync with customer needs.