for feedback management

Centralize feedback in one place, link it to features with the help of AI,
and close the feedback loop once the feature goes live.

TLDR: What can you do in Fibery?

1. Collect feedback

Sync feedback from multiple sources using native integrations

Transcribe calls

Gather info through native forms

Track new requests from all sources in a dedicated view

2. Process feedback

Find insights fast with AI

Connect insights to your custom product hierarchy

Use AI suggestions to avoid creating duplicate features

Augment feedback with custom parameters

3. Know your customers

Connect feedback to customer data synced from your Intercom or Hubspot CRM

Auto-generate a sentiment score using AI

See all requests from a customer in a single place

Close feedback loop

Aggregate customer feedback

Feedback connectors and integrations

Bring feedback from email, Intercom, Zendesk, Hubspot, Slack, Discourse, Zapier, and anywhere on the Web (social media, review sites, Reddit, etc.) to a single place.

Interview and meeting transcription

Transcribe files and then create notes on the main takeaways or summaries, with the help of AI.

Native forms

Capture information from users and leads, gather answers in Fibery, and connect them to work.

Centralised feedback inbox

Track new requests from all sources in a dedicated view. Streamline feedback processing: expand new pieces, review their content, and link interesting parts to features, bugs, etc.

Identify insights and connect them to work

Find insights fast with AI

Find meaningful insights with the help of AI. Augment them with important details such as company size, problem pain level, or target persona.

Custom product hierarchy

Connect feedback to any level of your custom product hierarchy, from use cases through product areas and insights to tasks.

Custom highlight parameters

Create custom parameters like Priority, Urgency, and more. Use them to calculate a custom feedback weight, e.g. place more value on fresh feedback from target customers.

Know your customers

Customer data sync from Intercom or Hubspot

Fibery auto-connects accounts in your CRM to users & companies providing feedback. In this way, you can augment user feedback with company segment, payment status, and more.

Auto-calculated Sentiment and Health scores

Auto-calculate the sentiment score of conversations and get notifications for low ones. Create a custom Health Score formula and use it to prevent churn.

All requests from a customer in one place

Check what your biggest customers care about and track their requests on separate views.

Close the feedback loop

Once a feature goes live, invite any users who requested it to the beta test or simply share the good news.

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Rated 4.8 on G2 and Capterra

Connect product discovery & development
Create post-feedback workflows that smoothly guide a feature through its development lifecycle.

#0084FF

Feedback management

Centralize feedback in one place, link it to features with the help of AI, and close the feedback loop once the feature goes live.

Feedback management

Centralize feedback in one place, link it to features with the help of AI, and close the feedback loop once the feature goes live.

#13CF14

Facts-based prioritization

Aggregate customers feedback from many sources, link feedback to features, make smart decisions about priorities, and invent new ideas together.

Facts-based prioritization

Aggregate customers feedback from many sources, link feedback to features, make smart decisions about priorities, and invent new ideas together.

#FFC300

Feature specs creation

Mix work and knowledge. Brainstorm ideas on a whiteboard, write beautiful specs inside features, and create solutions with customers' requests in mind.