for facts-based prioritization
for facts-based prioritization
Bring a scientific approach to decision-making and base your product strategy on a custom feedback-based prioritization method, not just gut feeling.
TLDR: What can you do in Fibery?
1. Prioritize backlog
Create a custom prioritization method with any complexity
Use popular prioritization methods like RICE, Kano, MoSCoW
Prioritise requests more highly from the most valuable, largest, or target customers
2. Understand user needs
Discover the most requested product areas, components, and features
Answer questions like "What are the top 10 problems for companies with 100+ employees?"
Understand the needs of a specific important customer
3. Adapt prioritization strategy
Dynamically find priorities based on different ICPs
Change the prioritization formula if your strategy changes
Track the progress of the prioritized features
Use feedback to influence product decisions
Use feedback to influence product decisions
Smart feedback processing
Smart feedback processing
Aggregate customer feedback (calls, support chats, surveys, etc) in Fibery. When processing feedback, augment the insights with custom parameters like Priority, Segment, and more.
Use this data to calculate a Feedback Importance Score, e.g. place more value on feedback from target customers.
Feedback integrators
Feedback integrators
Sync feedback from forms, email, Intercom, Zendesk, Hubspot, Slack, Discourse, and the web using Fibery native features and integrations.
Customer CRM
Customer CRM
Auto-connect accounts from your Intercom or Hubspot CRM and augment feedback insights with user data: region, company size, segment, and more.
Prioritize your backlog with a custom formulaCreate a custom prioritization formula and consider different facts and signals that are important for a company at this very moment. Alter the formula or add more parameters if your strategy changes.
Prioritize your backlog with a custom formula
Create a custom prioritization formula and consider different facts and signals that are important for a company at this very moment. Alter the formula or add more parameters if your strategy changes.
Some of the factors you can use:
Some of the factors you can use:
Feedback amount (e.g. one issue was mentioned by 8 users and another by 76).
Customer size (e.g. feedback from a company with 50 employees is less relevant than feedback from a company with 1000 employees).
Location (e.g. feedback from a US company is less relevant than feedback from a German company).
Feedback severity (e.g. for one company it is a major issue, while for another it is a nice-to-have).
Feedback age (e.g. one piece of feedback was left last week, while another over a year ago).
Popular prioritization formulas
Want to start simple? Prioritize features using Kano, RICE, or MoSCoW.
Want to start simple? Prioritize features using Kano, RICE, or MoSCoW.
Discover the most requested featuresUnderstand the top problems in the product, the most popular product areas, and what specific features to focus on next in each area.
Discover the most requested features
Understand the top problems in the product, the most popular product areas, and what specific features to focus on next in each area.
All requests from a given customer in one place
All requests from a given customer in one place
Check what all users from a specific company requested, what was(n't) done, and what are the top issues.
Recent requests from target customers
Recent requests from target customers
Browse processed insights and requests from your target customer segment on a separate feed view.
Compare backlogs for different marketsDo a what-if analysis and compare backlogs for two different target audiences, based on the prioritization of feedback from specific types of companies.
Compare backlogs for different markets
Do a what-if analysis and compare backlogs for two different target audiences, based on the prioritization of feedback from specific types of companies.
Try Fibery 👋🏼Start a 14-day trial or book a demo so we can show you around
(no sales pitches, just a personal walkthrough).
Try Fibery 👋🏼
Start a 14-day trial or book a demo so we can show you around
(no sales pitches, just a personal walkthrough).
(no sales pitches, just a personal walkthrough).
Connect product discovery & developmentCreate custom post-prioritization workflows that smoothly guide a feature through its development lifecycle.
Connect product discovery & development
Create custom post-prioritization workflows that smoothly guide a feature through its development lifecycle.
#0084FF
Feedback management
Feedback management
Centralize feedback in one place, link it to features with the help of AI, and close the feedback loop once the feature goes live.
Feedback management
Feedback management
Centralize feedback in one place, link it to features with the help of AI, and close the feedback loop once the feature goes live.
#13CF14
Facts-based prioritization
Facts-based prioritization
Aggregate customers feedback from many sources, link feedback to features, make smart decisions about priorities, and invent new ideas together.
Facts-based prioritization
Facts-based prioritization
Aggregate customers feedback from many sources, link feedback to features, make smart decisions about priorities, and invent new ideas together.
#FFC300
Feature specs creation
Feature specs creation
Mix work and knowledge. Brainstorm ideas on a whiteboard, write beautiful specs inside features, and create solutions with customers' requests in mind.
Feature specs creation
Feature specs creation
Mix work and knowledge. Brainstorm ideas on a whiteboard, write beautiful specs inside features, and create solutions with customers' requests in mind.
#FF7E29
Roadmapping
Roadmapping
Turn chaotic data into an actionable roadmap. Ensure that your product development efforts are always in sync with customer needs.
Roadmapping
Roadmapping
Turn chaotic data into an actionable roadmap. Ensure that your product development efforts are always in sync with customer needs.
