Promotional Credits & Referral Program Terms

1. Earning and Using Promotional Credits

1.1 What Are Promotional Credits?

Credits are non-cash rewards that can be applied toward eligible purchases of Fibery services. Each Credit is equivalent to $1 and can be applied toward Fibery subscription fees. Credits have no cash value, are non-transferable, and non-refundable.

Eligible purchases are defined on Fibery’s Pricing Page and typically include Fibery subscription fees and workspace upgrades.

1.2 Ways to Earn Credits

Credits may be granted through various Fibery programs and promotions, including but not limited to:

• Referral Program: When you refer a new customer to Fibery and they meet the eligibility criteria, both you and the invitee may receive Credits.
• Other Promotions: Fibery may introduce additional ways to earn Credits, subject to specific terms communicated at the time of issuance.

1.3 Expiration & Use of Credits

• Credits do not typically expire. However, certain Credits may have expiration dates based on the specific promotion or program in which they were earned.

  • Referral Invitee Credits expire 60 days from the date of issuance. No refunds or extensions will be granted for expired Credits.
  • Referral Referrer Credits earned under current offers do not expire, unless otherwise specified.
• Credits are nonrefundable and cannot be redeemed for cash, transferred, or sold.
• Each Promotional Credit can only be redeemed once and can be applied only to your own Account. Your Fibery account will be billed for all fees and charges for the use of any subscription payments in excess of the amount of available Credit.
• Credits are only valid for active Fibery accounts. If an account is deleted, any remaining Credits will be immediately written off and cannot be reinstated.
• Fibery reserves the right to impose limits on the total amount of Credits a workspace can earn or use.

2. Referral Program Terms

2.1 How the Referral Program Works

An existing Fibery user (“Referrer”) can invite others to sign up for Fibery using a unique referral link.

When an invited user (“Invitee”) signs up through the referral link and meets the eligibility requirements (subject to verification; see below), both the Referrer and Invitee receive Credits:

• The Invitee receives $100 in Fibery Credits upon sign-up, if they meet eligibility criteria.

• The Referrer receives:

  • $20 in Fibery Credits when the Invitee signs up and creates a new eligible workspace (subject to verification; see below).
    There is a lifetime cap of $200 per Referrer workspace on these $20 signup rewards.
  • An additional $100 in Fibery Credits when the same Invitee spends at least $100 on Fibery (excluding any bonus credits used).
    Invitee must spend $100 from their own payments, not including any promotional credits they received.

Credits are issued only after Fibery completes automated and/or manual verification to confirm that the referral is valid, eligible, and free from abuse.

The specific amount of Credits awarded may vary based on promotional offers at Fibery’s discretion.

2.2 Eligibility Requirements

To participate in the Referral Program, both the Referrer and Invitee must meet the following criteria:

For the Referrer:

• Must have an active Fibery workspace at the time of referral and reward issuance.
• Self-referrals (creating additional accounts or inviting oneself to earn Credits) are strictly prohibited.
• Must not share referral links through misleading, spammy, or mass-distribution channels (e.g., coupon sites, bots). The Referrer must ensure they have obtained all necessary consents and permissions from the Invitee before sharing their referral link directly.
• May earn an unlimited number of $100 rewards for Invitees who become paying users.
• May earn up to $200 lifetime per workspace from the $20 signup rewards.

For the Invitee:

• Must be a new Fibery user (i.e., not associated with an existing workspace) who has never had a Fibery account or workspace.
• Must sign up using the Referrer’s unique referral link and must not have previously accepted another referral invitation for credits.
• Must create a valid, active workspace, which is subject to review.
• The email domain must differ from those already used in the Referrer’s workspace, unless the domain is a common public domain (e.g., gmail.com, yahoo.com).
• The $100 in welcome credits will be issued after verification, typically within 24–48 hours of sign-up.

2.3 Credit Usage and Limitations

• Credits are applied towards future Fibery subscription payments and cannot be withdrawn as cash. Credits can be used to upgrade to a paid subscription, switch to a higher-tier plan, or cover future subscription fees in the next billing cycle.
• Credits cannot be used for add-ons, third-party services, or non-eligible services (e.g., consulting services, solution architect services, or other exclusions identified by Fibery).
• Credits are non-transferable, cannot be sold or exchanged, and have no monetary value.
• Expired credits cannot be reinstated or exchanged for other rewards.
• Invitee Credits expire 60 days from the date of issue.
• Referrers may receive up to $200 in total per workspace for Invitee sign-up rewards (i.e., $20 per valid Invitee sign-up). There is no limit on the number of $100 rewards a Referrer may earn for Invitees who become paying customers.

3. Restrictions and Misuse

Fibery reserves the right to revoke or deny the redemption of Credits in cases of misuse. For the purpose of these Terms, "Misuse" is defined as any activity, whether intentional or unintentional, that circumvents, manipulates, or exploits the Promotional Credits and Referral Program in a manner that deviates from its intended purpose. Misuse includes, but is not limited to:

• Credits were earned or used fraudulently or in violation of these Terms. This may result in further action, including account suspension.
• The Referral Program has been discontinued, and the Invitee created an account after the program's end date.
• Referral links were shared in spammy, misleading, or inappropriate ways, such as posting them on coupon sites, public forums, or similar platforms.
• Any other situation where Fibery reasonably determines that fraud, abuse, misuse, or unintended use of the Referral Program has occurred (or is suspected).

Accounts found abusing the program may be suspended without prior notice and may forfeit all earned or pending credits.

4. Modifications and Termination

Fibery reserves the right to modify, pause, or terminate the Credits system, referral program, or specific promotions at any time.

Significant changes include, but are not limited to:

• Adjustments to credit amounts earned or redeemed.
• Changes to expiration periods or spending limitations.
• Introduction of new conditions for earning or using credits.
• Discontinuation of the program or certain promotions.

Fibery will communicate any significant changes via our website, email, or in-app notifications. Continued participation in the program after such announcements will constitute acceptance of the updated terms.

5. Legal Agreement & Limitations

• Credits are promotional in nature and do not represent a contractual obligation.
• Fibery is not responsible for lost, expired, or unused Credits.
• By participating in any Credit-earning program, you acknowledge that Fibery may revise these Terms at any time.
• By participating in the Promotional Credits & Referral Program, you acknowledge and consent to the collection, processing, and use of your personal data as necessary for the administration of the program. For detailed information, please review our Privacy Policy.
• These Terms shall be governed by and construed in accordance with the laws of Cyprus.

For any questions regarding these Terms, please contact us at support@fibery.io.

Last update date: July 17th, 2025.