Template library

Intercom

Sync Intercom Conversations, Companies, and Contacts to Fibery

Intercom is a tool for customer communication, including conversational support, self-service support (like help center), product notifications, newsletters, and product tours.

With Intercom→Fibery integration you can sync Intercom chats, as well as Contacts and Companies linked to chats, into Fibery.

Why bring this info into Fibery? Aggregated customer feedback and customer support requests can help you to define the hottest product areas, most annoying bugs, and demand for new features.

📌 If you want to sync feedback from other tools too, check out a list of our native integrations.

Sync data from Intercom to Fibery

Use our native one-way integration to bring Intercom Conversations, Companies, and Contacts to Fibery. Automatically grab conversations as they happen, or decide how often the data is synced.

🤠 Here is a quick guide on how to integrate Fibery with Intercom.

Once chats are synced, you can link parts of customer feedback to existing Ideas, Features, or Bugs. Just open any Conversation, select the text, and link it to an existing Idea, Feature, Bug, or any other entity. If the Idea, Feature, or Bug is new, you can create them right from the text as well.

Spot recurring needs and top requests

Over time you'll see what Features get the most references and mentions, so you can prioritize their development.

Once you start to develop a Feature, you can also see all the feedback linked to it, so that you can dig deeper into requests, understand the context better and design with customers in mind.

Close the loop, once a long-awaited feature goes live

Each Feature now contains linked feedback together with people who requested it. Once you release a Feature you can notify those customers who requested it and even make each message personal. 💛

Install the Intercom integration

What's next?

Check out other Feedback Management templates:

Customer Discovery Template

Get insights about your audience with the Customer Discovery template. Identify needs, preferences, and behavior to inform product strategy.

Customer Discovery Template

Get insights about your audience with the Customer Discovery template. Identify needs, preferences, and behavior to inform product strategy.

Sign in to install

Customer Feedback Template

Gather and analyze customer feedback with this customizable template to improve your products and services based on customer insights.

Customer Feedback Template

Gather and analyze customer feedback with this customizable template to improve your products and services based on customer insights.

Sign in to install

Customer Journey map

Strategic framework that visualizes each step a customer takes while interacting with a product or service.

Customer Journey map

Strategic framework that visualizes each step a customer takes while interacting with a product or service.

Sign in to install

Discourse

Drive your product backlog with ideas (and rants) from your community — and don't forget to close the loop.

Discourse

Drive your product backlog with ideas (and rants) from your community — and don't forget to close the loop.

Category
Topic
Tag
User
Sign in to install

JTBD

Analyze interview transcripts through the JTBD framework. Quickly extract and categorize Goals, Constraints, and Catalysts.

JTBD

Analyze interview transcripts through the JTBD framework. Quickly extract and categorize Goals, Constraints, and Catalysts.

Research
Catalyst
Goal
Constraint
Interview
Job to be done
Sign in to install

Opportunity Solution Tree

This template helps to clarify the path from high-level goals to specific actions, ensuring alignment and focus on impactful outcomes.

Opportunity Solution Tree

This template helps to clarify the path from high-level goals to specific actions, ensuring alignment and focus on impactful outcomes.

Goal
Opportunity
Solution
Sign in to install

SCAMPER Brainstorm

This template guides you through the seven SCAMPER techniques: Substitute, Combine, Adapt, Modify, Put to Another Use, Eliminate,and Reverse

SCAMPER Brainstorm

This template guides you through the seven SCAMPER techniques: Substitute, Combine, Adapt, Modify, Put to Another Use, Eliminate,and Reverse

Idea type
Idea
Problem
Sign in to install

Slack

Collecting Slack messages and simplifying the feedback process by linking messages to product features and insights for creating references.

Slack

Collecting Slack messages and simplifying the feedback process by linking messages to product features and insights for creating references.

Channel
Message
Reaction
User
User Group
Sign in to install

Usability Testing Template

Streamline usability testing with Fibery's template. Plan, execute, and analyze user tests to improve your product's user experience.

Usability Testing Template

Streamline usability testing with Fibery's template. Plan, execute, and analyze user tests to improve your product's user experience.

Sign in to install

User Research Plan Template

Simplify user research planning with Fibery's template. Define objectives, methodologies, and deliverables to gain valuable user insights.

User Research Plan Template

Simplify user research planning with Fibery's template. Define objectives, methodologies, and deliverables to gain valuable user insights.

Sign in to install

Zendesk

Create insights, features, and bugs from tickets to drive product development and close the loop with customers.

Zendesk

Create insights, features, and bugs from tickets to drive product development and close the loop with customers.

Group
Organization
Ticket
User
Sign in to install

Escape scattered tools
Get a single connected workspace where all teams are welcome.

Rated 4.8 on G2 and Capterra