Customer Discovery Template
Check out other Feedback Management templates:
Customer Feedback Template
Gather and analyze customer feedback with this customizable template to improve your products and services based on customer insights.
Customer Journey map
Strategic framework that visualizes each step a customer takes while interacting with a product or service.
Discourse
Drive your product backlog with ideas (and rants) from your community — and don't forget to close the loop.
Intercom
Link conversations to insights and features to drive product decisions and close the loop with customers.
JTBD
Analyze interview transcripts through the JTBD framework. Quickly extract and categorize Goals, Constraints, and Catalysts.
Opportunity Solution Tree
This template helps to clarify the path from high-level goals to specific actions, ensuring alignment and focus on impactful outcomes.
SCAMPER Brainstorm
This template guides you through the seven SCAMPER techniques: Substitute, Combine, Adapt, Modify, Put to Another Use, Eliminate,and Reverse
Slack
Collecting Slack messages and simplifying the feedback process by linking messages to product features and insights for creating references.
Usability Testing Template
Streamline usability testing with Fibery's template. Plan, execute, and analyze user tests to improve your product's user experience.
User Research Plan Template
Simplify user research planning with Fibery's template. Define objectives, methodologies, and deliverables to gain valuable user insights.
Zendesk
Create insights, features, and bugs from tickets to drive product development and close the loop with customers.