Ticket tracker

A Ticket Tracker is a system designed to log, manage, and resolve issues (or tickets) that arise during software development or customer support. Each ticket represents a bug, feature request, or support request that needs to be addressed. The tracker helps teams organize, prioritize, and keep track of progress, ensuring that issues are resolved in a timely manner.

Ticket Creation: New issues or tickets are created with a public form, So anyone (teammates or customer) may create a ticket.

Prioritization: Each ticket is assigned a priority level (e.g., Urgent, High, Medium, Low) based on its urgency and impact.

Assignment: Tickets are assigned to specific team members responsible for resolving them.

Status Tracking: The tracker maintains the current status of each ticket.

Closure: After verification, the ticket is marked as closed, and the process is logged for future reference.

Create Reports: Generate weekly or sprint-based reports on open tickets, resolved issues, and overall team performance.

Track Metrics: Measure key metrics such as:

  • Average Resolution Time

  • Number of Open Tickets

  • High-Priority Tickets

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