Template library

Ticket tracker

A Ticket Tracker is a system designed to log, manage, and resolve issues (or tickets) that arise during software development or customer support. Each ticket represents a bug, feature request, or support request that needs to be addressed. The tracker helps teams organize, prioritize, and keep track of progress, ensuring that issues are resolved in a timely manner.

Ticket Creation: New issues or tickets are created with a public form, So anyone (teammates or customer) may create a ticket.

Prioritization: Each ticket is assigned a priority level (e.g., Urgent, High, Medium, Low) based on its urgency and impact.

Assignment: Tickets are assigned to specific team members responsible for resolving them.

Status Tracking: The tracker maintains the current status of each ticket.

Closure: After verification, the ticket is marked as closed, and the process is logged for future reference.

Create Reports: Generate weekly or sprint-based reports on open tickets, resolved issues, and overall team performance.

Track Metrics: Measure key metrics such as:

  • Average Resolution Time

  • Number of Open Tickets

  • High-Priority Tickets

Check out other New & Updated templates:

Kanban board

It's a template for a pull system where Stories and Bugs move through various stages based on capacity.

Kanban board

It's a template for a pull system where Stories and Bugs move through various stages based on capacity.

State
Story
Bug
Sign in to install

Market research

Speed up and organize chaotic bits of knowledge about competitors' strategies. Do it in your own way and keep the context for the team

Market research

Speed up and organize chaotic bits of knowledge about competitors' strategies. Do it in your own way and keep the context for the team

Segment
Study
Research
Competitor
Sign in to install

Retrospectives

Improve your sprints with Fibery's Agile Sprint Retrospective Template. Reflect, learn, and adapt for continuous team improvement.

Retrospectives

Improve your sprints with Fibery's Agile Sprint Retrospective Template. Reflect, learn, and adapt for continuous team improvement.

Sign in to install

Single Product Management

This template helps product teams streamline development by organizing epics, aligning them with product areas, and prioritizing features

Single Product Management

This template helps product teams streamline development by organizing epics, aligning them with product areas, and prioritizing features

Product area
Epic
Feature
Sign in to install

SPADE framework

The SPADE decision-making framework is designed to streamline collaboration and accelerate the process of making tough choices.

SPADE framework

The SPADE decision-making framework is designed to streamline collaboration and accelerate the process of making tough choices.

Decision
Alternative
Vote
Sign in to install

Escape scattered tools
Get a single connected workspace where all teams are welcome.

Rated 4.8 on G2 and Capterra