Template library

Ticket tracker

A Ticket Tracker is a system designed to log, manage, and resolve issues (or tickets) that arise during software development or customer support. Each ticket represents a bug, feature request, or support request that needs to be addressed. The tracker helps teams organize, prioritize, and keep track of progress, ensuring that issues are resolved in a timely manner.

Ticket Creation: New issues or tickets are created with a public form, So anyone (teammates or customer) may create a ticket.

Prioritization: Each ticket is assigned a priority level (e.g., Urgent, High, Medium, Low) based on its urgency and impact.

Assignment: Tickets are assigned to specific team members responsible for resolving them.

Status Tracking: The tracker maintains the current status of each ticket.

Closure: After verification, the ticket is marked as closed, and the process is logged for future reference.

Create Reports: Generate weekly or sprint-based reports on open tickets, resolved issues, and overall team performance.

Track Metrics: Measure key metrics such as:

  • Average Resolution Time

  • Number of Open Tickets

  • High-Priority Tickets

Check out other Software Development templates:

Bitbucket

Connect Bitbucket projects, repositories, branches etc. to your Fibery processes.

Bitbucket

Connect Bitbucket projects, repositories, branches etc. to your Fibery processes.

Project
Repository
Branch
Commit
Pull Request
User
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Daily Check-In Template

Boost productivity with Fibery's daily check-in template. Keep everyone aligned on priorities, progress, and blockers for collaboration.

Daily Check-In Template

Boost productivity with Fibery's daily check-in template. Keep everyone aligned on priorities, progress, and blockers for collaboration.

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Github

Bring your code closer to work to get visibility and avoid context switching.

Github

Bring your code closer to work to get visibility and avoid context switching.

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GitLab

Connect merge requests to tasks to streamline your dev workflow.

GitLab

Connect merge requests to tasks to streamline your dev workflow.

Project
Branch
Merge Request
Member
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Jira

Sync your whole Jira Server or Cloud database to Fibery and connect issue tracking to roadmapping before fully switching from J to F

Jira

Sync your whole Jira Server or Cloud database to Fibery and connect issue tracking to roadmapping before fully switching from J to F

Project
Issue Type
Issue
Status
User
Priority
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Kanban board

It's a template for a pull system where Stories and Bugs move through various stages based on capacity.

Kanban board

It's a template for a pull system where Stories and Bugs move through various stages based on capacity.

State
Story
Bug
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Linear

Link Product Area or User Stories to Linear Issues, track development progress or simply import data from Linear

Linear

Link Product Area or User Stories to Linear Issues, track development progress or simply import data from Linear

User
Issue
Document
Initiative
Project
Milestone
Team
Cycle
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Retrospectives

Improve your sprints with Fibery's Agile Sprint Retrospective Template. Reflect, learn, and adapt for continuous team improvement.

Retrospectives

Improve your sprints with Fibery's Agile Sprint Retrospective Template. Reflect, learn, and adapt for continuous team improvement.

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Scrum for teams Template

Effectively manage Scrum sprints with Fibery's template. Plan, execute, and track sprint progress to deliver successful agile projects.

Scrum for teams Template

Effectively manage Scrum sprints with Fibery's template. Plan, execute, and track sprint progress to deliver successful agile projects.

Team
Bug
Sprint
Story
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Software Development Scrum Template

Simplify software development with Fibery's Software Development Plan Template. Define requirements, track progress, and deliver projects.

Software Development Scrum Template

Simplify software development with Fibery's Software Development Plan Template. Define requirements, track progress, and deliver projects.

Release
Story
Bug
Sprint
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Test Case Template

Ensure thorough software testing with Fibery's Test Case Template. Create, organize, and track test cases for improved quality assurance.

Test Case Template

Ensure thorough software testing with Fibery's Test Case Template. Create, organize, and track test cases for improved quality assurance.

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