This template is designed to help you analyze interview transcripts using the Jobs to Be Done (JTBD) framework.

By focusing on extracting and categorizing Goals, Constraints, and Catalysts, you can gain deep insights into customer needs and motivations.

Whether you're conducting market research, developing new products, or refining existing ones, this template provides a structured approach to understanding the specific tasks your customers are trying to accomplish, the limitations they face, and the events that trigger their actions.

Ideal for product managers, researchers, and anyone looking to leverage customer feedback for innovation and improvement.

Check out other Feedback Management templates:

Customer Discovery Template

Get insights about your audience with the Customer Discovery template. Identify needs, preferences, and behavior to inform product strategy.

Customer Feedback Template

Gather and analyze customer feedback with this customizable template to improve your products and services based on customer insights.

Customer Journey map

Strategic framework that visualizes each step a customer takes while interacting with a product or service.

Discourse

Drive your product backlog with ideas (and rants) from your community — and don't forget to close the loop.

Intercom

Link conversations to insights and features to drive product decisions and close the loop with customers.

Opportunity Solution Tree

This template helps to clarify the path from high-level goals to specific actions, ensuring alignment and focus on impactful outcomes.

SCAMPER Brainstorm

This template guides you through the seven SCAMPER techniques: Substitute, Combine, Adapt, Modify, Put to Another Use, Eliminate,and Reverse

Slack

Collecting Slack messages and simplifying the feedback process by linking messages to product features and insights for creating references.

Usability Testing Template

Streamline usability testing with Fibery's template. Plan, execute, and analyze user tests to improve your product's user experience.

User Research Plan Template

Simplify user research planning with Fibery's template. Define objectives, methodologies, and deliverables to gain valuable user insights.

Zendesk

Create insights, features, and bugs from tickets to drive product development and close the loop with customers.

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