Templates:
Customer Feedback

Shape product strategy with customer feedback

Time to make your feedback aggregation and organization shine bright like a πŸ’Ž. Bring feedback from different sources inside Fibery, turn in into ideas and action items, reveal customer pain points, and drive development.

Aggregate and organize customer feedback

Collect feedback from your customers (reviews, meeting notes, emails, chat conversations, posts in community, etc.) and aggregate it in Fibery. Add feedback manually or sync it to Fibery automatically using our native integrations (Intercom, Discourse), no-code tools (Zapier, Integromat), or the API.

Organize feedback in a way that is meaningful to you. Set feedback importance (add it manually or calculate it with a custom formula), segment users, build feedback hierarchy, and more.

Use customer feedback to influence your product decisions and answer the hardest questions in product development such as "What should we do next?", "How to prioritize Features?", "What Feature is the most requested?", etc.

Highlight parts of customer feedback and link them to Ideas, Features, Bugs, or other entities. As a result you'll have lists of top Ideas and top Product Requests. You can further sort them by total count of mentions, recent count of mentions, or any other criteria.

πŸ‹οΈβ€β™€οΈ Hint: Calculate the total number of references to understand the hottest product areas using custom formulas. Build powerful reports to vizualize the data.

Design with customers in mind

When it's time to design and develop your Idea, you can navigate to it and see all the back references it has. You can check the exact pieces of feedback mentioning this Idea and dive deeper into each requests for more context and better use case understanding. You can also contact those who made this request and ask for more info when required.

πŸ”₯ Hint: Have immediate access to all the related feedback right from Feature or Idea thanks to bi-directional links.

Close the feedback loop with your customers

Once a Feature is released, you can notify the customers who requested it. You can also invite the requesters to be the first to test out the released solution.

Use the linked feedback to make each message personal. It always feels good to receive a personalized message and enjoy the feeling that you helped to make the product better. πŸ’–

Install the Customer Feedback template

What's next?

Check out other Product & Design templates:

Advanced workflow

This template demonstrates how to achieve a complex workflow that allows for the transitions between states to be defined.

Advanced workflow

This template demonstrates how to achieve a complex workflow that allows for the transitions between states to be defined.

State
Item
Item transition
Transition

Airtable

Sync your Airtable tables and connect them to your Fibery databases - before fully switching from A to F.

Airtable

Sync your Airtable tables and connect them to your Fibery databases - before fully switching from A to F.

Table 1
Table 2

Asset management

Stay on top of your assets, keeping track of which ones are due for maintenance, and where they are.

Asset management

Stay on top of your assets, keeping track of which ones are due for maintenance, and where they are.

Business Model Canvas

Understand the business model of your product. Know your customers, value propositions, and how your product is going to win the market.

Business Model Canvas

Understand the business model of your product. Know your customers, value propositions, and how your product is going to win the market.

Value Proposition
Customer Segment
Key Activity
Revenue stream
Channel
Key Partner
Cost Structure

GIST Planning

Escape planning waterfall and assumption-driven roadmaps with a product management framework based on the Lean Startup principles.

GIST Planning

Escape planning waterfall and assumption-driven roadmaps with a product management framework based on the Lean Startup principles.

Goal
Idea
Step
Task

Ideation

Collect insights and new ideas, brainstorm ideas on whiteboards, create prototypes, and connect ideas to execution.

Ideation

Collect insights and new ideas, brainstorm ideas on whiteboards, create prototypes, and connect ideas to execution.

Idea
Insight

OKR Tracking

Set ambitious objectives, track progress with measurable key results and connect OKRs to other Spaces to bridge strategy and execution.

OKR Tracking

Set ambitious objectives, track progress with measurable key results and connect OKRs to other Spaces to bridge strategy and execution.

Objective
Key result

Product Competitor Analysis

Review your competitor's features, check which competitor is the strongest in the particular area.

Product Competitor Analysis

Review your competitor's features, check which competitor is the strongest in the particular area.

Product Area
Feature
Feature Score
Competitor

Product LaunchCal

Improve coordination of several teams (development, support, marketing, etc) and set up a launch process.

Product LaunchCal

Improve coordination of several teams (development, support, marketing, etc) and set up a launch process.

Launch
Launch Step

Product Management

Come up with big ideas, break them down, prioritize your way and build an interactive roadmap.

Product Management

Come up with big ideas, break them down, prioritize your way and build an interactive roadmap.

Product
Epic
Feature

Product Market Fit Engine

Gather feedback from your users in order to maximise product-market fit.

Product Market Fit Engine

Gather feedback from your users in order to maximise product-market fit.

Segment
Response
Roadmap item

Product Strategy MuST Template

Keep multiple parallel strategic initiatives, and find the next big thing. Framework, used by Apple, Google, and Netflix.

Product Strategy MuST Template

Keep multiple parallel strategic initiatives, and find the next big thing. Framework, used by Apple, Google, and Netflix.

Company
Strategy
Strategic Track

Shape up

Follow the Shape up process for product development: shaping, betting and building in a repeating cycle.

Shape up

Follow the Shape up process for product development: shaping, betting and building in a repeating cycle.

Product
Project
Scope
To-do
Betting cycle
Build cycle

Usability Testing

Organize UX tests, take structured notes and analyze results to create a product that people love.

Usability Testing

Organize UX tests, take structured notes and analyze results to create a product that people love.

Test
Participant
Attempt
Task

User Research

Extract insights from interviews and usability tests, get to know your (future?) customers and be surprised by your own product.

User Research

Extract insights from interviews and usability tests, get to know your (future?) customers and be surprised by your own product.

Study
Session
Insight

Escape scattered tools
Get a single connected workspace where all teams are welcome.