Templates:

Customer Feedback

Shape product strategy with customer feedback

Time to make your feedback aggregation and organization shine bright like a 💎. Bring feedback from different sources inside Fibery, turn in into ideas and action items, reveal customer pain points, and drive development.

Aggregate and organize customer feedback

Collect feedback from your customers (reviews, meeting notes, emails, chat conversations, posts in community, etc.) and aggregate it in Fibery. Add feedback manually or sync it to Fibery automatically using our native integrations (Intercom, Discourse), no-code tools (Zapier, Integromat), or the API.

Organize feedback in a way that is meaningful to you. Set feedback importance (add it manually or calculate it with a custom formula), segment users, build feedback hierarchy, and more.

Process customer feedback: link it to Ideas and Features to spot recurring needs

Use customer feedback to influence your product decisions and answer the hardest questions in product development such as "What should we do next?", "How to prioritize Features?", "What Feature is the most requested?", etc.

Highlight parts of customer feedback and link them to Ideas, Features, Bugs, or other entities. As a result you'll have lists of top Ideas and top Product Requests. You can further sort them by total count of mentions, recent count of mentions, or any other criteria.

🏋️‍♀️ Hint: Calculate the total number of references to understand the hottest product areas using custom formulas. Build powerful reports to vizualize the data.

Design with customers in mind

When it's time to design and develop your Idea, you can navigate to it and see all the back references it has. You can check the exact pieces of feedback mentioning this Idea and dive deeper into each requests for more context and better use case understanding. You can also contact those who made this request and ask for more info when required.

🔥 Hint: Have immediate access to all the related feedback right from Feature or Idea thanks to bi-directional links.

Close the feedback loop with your customers

Once a Feature is released, you can notify the customers who requested it. You can also invite the requesters to be the first to test out the released solution.

Use the linked feedback to make each message personal. It always feels good to receive a personalized message and enjoy the feeling that you helped to make the product better. 💖

Install the Customer Feedback template

What's next?

• 🌟 Read our guide on how to organize and process feedback for B2B SaaS product.

• Get a Product Management workspace that connects Customer Feedback process with Strategy, Roadmapping, and Ideation.

• Check out our Competitor Analysis template to track everything your customers are saying about your competitors.

• Check how we track Customer Feedback inside Fibery 👇